Online Privacy Policy

Scope

This Web site is operated by Long Term Care Claims Services, and this Privacy Policy applies to this website.

Please read this notice carefully. It will help you understand what we do with the personal information we collect both online and offline.

 

Online Personal Information

In order for us to electronically send you Confinement Verification Forms or other electronic communications, you will need to provide us with your provider identification number to confirm your identity, your name, and the primary email address and alternate email addresses, as necessary, at the entity at which the client is confined.  These email addresses should belong to someone who is authorized to sign the forms on your entity’s behalf.

Other than your provider identification number, your name, and email address(es), this website may collect information about your visit to our websites for security and internal operations purposes. This may include your IP address, browser type, the website you came from, and your likely country of origin. We may also measure data like how often users go to a specific page, how long they spend on that page and similar information. This information is aggregated and is not associated with individual users. It is collected to help us analyze usage patterns and improve our site's overall performance. Please also see the Cookies, Pixels & Website Data Analytics section below for additional information on how your Personal Information is collected, used, and disclosed.

Uses and Sharing of Your Personal Information

We do not sell your personal information to outside companies for their use in marketing products or services to you.

We may make disclosures of information as permitted or required by law. For example, we may disclose information to government agencies including law enforcement agencies or state insurance authorities, businesses, insurers, or individuals in response to court orders, subpoenas, or to resolve complaints.

 

When Do We Collect Personal Information?

• When you contact us to provide us with email addresses;
• When we contact you to collect information in order to send you forms or confirm information related to an insured; and
• When we contact others to obtain or confirm information about you.

 

Where Does Your Information Go?

Within Long Term Care Claims Services:

• To service the insured’s claim
• To answer your requests for information

Outside of Long Term Care Claims Services:

We provide information to government agencies, businesses, insurers or individuals in response to court orders, subpoenas, or to resolve complaints.

We may disclose personal information as permitted or required by law. For example, we may disclose personal information to law enforcement agencies or state insurance authorities; or we may disclose personal information to third parties with whom we have business relationship in order to service a claim assist in the operation of this website.

Please also see the Cookies, Pixels & Website Data Analytics section below for additional information on how your Personal Information is used and disclosed.

 

How to Make Changes in the Personal Information You Give Us

• You may change the email address you provide us by clicking this link or by calling 888-988-3772.
• If your provider identification number or the information it confirms is incorrect, please contact 888-988-3772.

 

How We Protect Your Personal Information

When you provide information to us on our websites, we use encryption and authentication tools to protect that information after it gets to us. Please note, however, that no internet data transmission between your computer and our systems is completely secure. While we endeavor to protect your personal information, we cannot ensure or warrant the security of any information before it gets to us; you transmit that information at your own risk. If you are uncomfortable providing information over the internet, you may be able to mail it or fax it to us.

Once we receive your information, we use procedures and technologies designed to prevent unauthorized access to your personal information and to protect against the loss, misuse, and alteration of information under our control. We maintain physical, electronic, and procedural protections to protect personal information in accordance with applicable standards.

We require that third parties who have access to your personal information implement similar standards. We require third parties to agree to keep your personal information confidential. Service providers who violate our privacy terms are subject to having their contract terminated.

We restrict access to personal information to employees and service providers who have a legitimate business need. Employees who violate our privacy policy are subject to disciplinary action. Service providers who violate our privacy policy are subject to having their contract terminated.

The servers hosting our systems are in the United States. If you access our websites from outside the United States, this means that information you provide may be transferred to and hosted on servers in the United States. By submitting information to us, you expressly consent to those transfers.

 

Cookies, Pixels & Website Data Analytics

What are cookies and pixels?

A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later, it can read that cookie to remember you from your last visit and keep track of you over time.

Pixels are small parts of code or small images that are used to track your activity across a website and collect data to better target certain features or actions to you.

We may use cookies and pixels to:

• Collect information about the pages you view and your activities on the site
• Collect information about you
• Analyze the function of our website

The cookie transmits this information back to the website’s computer (or server). You can set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. For more information, please see the FTC's guidance on cookies and other forms of online tracking.

This website uses first party HTTPS both session/persistent cookies and third party cookies and pixels for the use cases listed above.

Website Data Analytics

We may use data analytics vendors to monitor the performance of our site, enhance and provide a more relevant browsing experience for our users, personalize the content on our site, and better understand our users' needs and optimize our website and services. To help us accomplish these goals, our data analytics vendors may use cookies, identifiers for mobile devices and other technologies to collect and store data about our users' behavior and their devices, which could include how much time users spend on which pages, which links they choose to click, what users do and don't like, etc. This data may include a device's IP address, device screen size, device type (unique device identifiers), and browser information.

BY USING OUR SITE OR ENGAGING IN OTHER COMMUNICATIONS WITH US, YOU CONSENT TO THE STORING AND ACCESSING OF COOKIES, PIXELS, OR OTHER INFORMATION ON YOUR DEVICE WHERE SUCH ACTIVITY OCCURS AS DESCRIBED ABOVE, TO THE EXTENT SUCH CONSENT IS REQUIRED BY LAW.

 

Experience Recordings

We may also collect user experience recordings, which reproduce your interactions with the websites or services, including mouse movements, page scrolling, and information you type (including Personal Information), screen taps, and other actions you take while using the websites or services. Recordings may include technical and usage data, as well as visual representations of actions you take while using the websites or services. We use these recordings to help us understand how users interact with our websites or services and to design a better user experience for you. YOU CONSENT TO OUR COLLECTION AND USE OF USER EXPERIENCE RECORDINGS.

 

Online Tracking

At this time, our websites do not respond to browser Do Not Track (DNT) signals or similar mechanisms. We do not collect personally identifiable information about you using DNT signals as you move across other sites or services. Nor do we allow other companies to place DNT signals on our website. No user personal information is shared with network advertisers or stored by the cookie.

 

Information About Children

We do not knowingly solicit information from children.  If we learn that we have inadvertently received personal information from a child who has visited this website, we will delete that information from our records.

 

Changes to This Privacy Policy

The effective date of this privacy policy is December 12, 2024. This replaces all previous online privacy policies. We may change this privacy policy at anytime. If we make material changes, we will post the changes on this website.

 

Questions or Complaints About This Privacy Policy

Write to:
Long Term Care Claims Services

Attn: Legal
P.O. Box 40005
Lynchburg, VA 24506