Online Privacy Policy
Scope
This Web site is operated by Long Term Care Claims Services, and this Privacy Policy applies to this website.
Please read this notice carefully. It will help you understand what we do with the personal information we collect both online and offline.
Online Personal Information
In order for us to electronically send you Confinement Verification Forms or other electronic communications, you will need to provide us with your provider identification number to confirm your identity, your name, and the primary email address and alternate email addresses, as necessary, at the entity at which the client is confined. These email addresses should belong to someone who is authorized to sign the forms on your entity’s behalf.
Other than your provider identification number, your name, and email address(es), this website does not collect any other information or identifiers from you.
Uses and Sharing of Your Personal Information
We do not sell your personal information to outside companies for their use in marketing products or services to you.
We may make disclosures of information as permitted or required by law. For example, we may disclose information to government agencies including law enforcement agencies or state insurance authorities, businesses, insurers, or individuals in response to court orders, subpoenas, or to resolve complaints.
When Do We Collect Personal Information?
- When you contact us to provide us with email addresses;
- When we contact you to collect information in order to send you forms or confirm information related to an insured; and
- When we contact others to obtain or confirm information about you.
Where Does Your Information Go?
Within Long Term Care Claims Services:
- To service the insured’s claim
- To answer your requests for information
Outside of Long Term Care Claims Services:
- We provide information to government agencies, businesses, insurers or individuals in response to court orders, subpoenas, or to resolve complaints.
- We may disclose personal information as permitted or required by law. For example, we may disclose personal information to law enforcement agencies or state insurance authorities; or we may disclose personal information to third parties with whom we have business relationship in order to service a claim.
How to Make Changes in the Personal Information You Give Us
- You may change the email address you provide us by clicking this link or by calling 888-988-3772.
- If your provider identification number or the information it confirms is incorrect, please contact 888-988-3772.
How We Protect Your Personal Information
When you provide information to us on our websites, we use encryption and authentication tools to protect that information after it gets to us. Please note, however, that no internet data transmission between your computer and our systems is completely secure. While we endeavor to protect your personal information, we cannot ensure or warrant the security of any information before it gets to us; you transmit that information at your own risk. If you are uncomfortable providing information over the internet, you may be able to mail it or fax it to us.
Once we receive your information, we maintain physical, electronic, and procedural protections to protect personal information in accordance with applicable standards.
We require that third parties who have access to your personal information implement similar standards. We require third parties to agree to keep your personal information confidential.
We restrict access to personal information to employees and third parties who have a legitimate business need. Employees who violate our privacy policy are subject to disciplinary action. Third parties who violate our privacy policy are subject to having their contract terminated.
Cookies
This website does not use cookies.
Online Tracking
At this time, our websites do not respond to browser Do Not Track (DNT) signals or similar mechanisms. We do not collect personally identifiable information about you using DNT signals as you move across other sites or services. Nor do we allow other companies to place DNT signals on our website. No user personal information is shared with network advertisers or stored by the cookie.
Information About Children
We do not knowingly solicit information from children. If we learn that we have inadvertently received personal information from a child who has visited this website, we will delete that information from our records.
Changes to This Privacy Policy
The effective date of this privacy policy is July 17, 2021. This replaces all previous online privacy policies. We may change this privacy policy at any time. If we make material changes, we will post the changes on this website.
Questions or Complaints About This Privacy Policy
Write to:
Long Term Care Claims Services
Attn: Legal
P.O. Box 40005
Lynchburg, VA 24506
privacy@genworth.com
676401 07/21/21